Privacy Policy

This privacy policy covers Rare Software House handling of information, data and any assets collected by Rare Software House or provided to Rare Software House at the sole discretion of its clients.

This privacy policy does not apply to the practices of companies and third parties that Rare Software House does not own or control, or of persons that Rare Software House does not employ or manage, including any third-party content contributors bound by contract.

“Information” where used means any information voluntarily provided by our clients through any means for carrying out the work as per the business contract. Rare Software House may at any time, without prior notice and in its sole discretion, amend this policy. Please keep the latest version of this policy for your reference at all times.

This privacy policy aims to comply with the privacy laws applicable to the personal data we collect and use as part of engagements with our customers and clients.

Information Collection and Use

Rare Software House values the privacy of its customers and clients. The policy of Rare Software House and its worldwide offices, hereinafter called "Rare Software House" regarding collection, storage and processing of information is elaborated in this policy. Rare Software House reserves the right to occasionally change the policy at its own discretion.

Information Collection

All customer/client information collected shall be used for the purpose it was meant to serve as per agreement. Customer information which includes but is not limited to NPI, PII etc. shall be safeguarded using adequate controls and security measures (such as, username and password), shared between Rare Software and its client.

Rare Software collects information such as name, email, and shipping address and financial information such as credit card number, expiration date etc. over the web using an “order form” from clients/customers ordering our products, for billing purposes and to fill customer orders. If we have trouble processing an order, the information is used to contact the clients/customers.

Information Use

Rare Software will utilize information gathered during interaction.

To provide clients/customers with details regarding product upgrades, new offerings, services, newsletters, informative emails, and research on future product ideas or enhancements; To aid Rare Software in generating content that aligns with clients/customers; To support Rare Software in crafting superior products and services tailored to clients/customers' requirements;

To enable clients/customers to buy, download, and oversee product licenses, access services, or engage in activities of their choice; To help Rare Software in distributing software, services, or essential product information to its clients/customers.

Cookies – A cookie is a data fragment stored on the user’s computer associated with user information. The utilization of a cookie is entirely disconnected from any personally identifiable information during the visit to our site. We employ session ID cookies. With the session ID cookie, once users close the browser, the cookie ceases to exist.

This data will be gathered and examined to improve our products and services and will not be utilized in any manner to personally identify our clients/customers.

With the exception of what is explicitly outlined in this privacy policy, we will not, without the prior consent of clients/customers, disclose any information such as Non-Public Information or Personally Identifiable Information to any third parties, except authorized third parties and those involved in the e-commerce distribution chain (e.g., vendors, suppliers) who may require access to certain personal information. For instance, if we dispatch an order to you, we must share your name and address with a shipping company. We do not grant third parties access to data pertaining to individual transactions, except as detailed in this privacy policy.

Communication of Information

At Rare Software, we are committed to safeguarding user privacy. However, there may be instances where Rare Software must disclose personal information as required by law. This includes situations where we have a good-faith belief that such action is necessary to comply with ongoing judicial proceedings, court orders, or legal processes served on our products, services, or website.

Rare Software incorporates links to other websites within its services provided to various clients. Please note that Rare Software is not accountable for the privacy practices of these external sites. We encourage clients/customers to recognize that upon redirection to external sites, whether voluntarily or involuntarily, it is essential to review the privacy policies of each website that collects personally identifiable information. This privacy statement pertains exclusively to information gathered by Rare Software as part of its provision of products, services, or websites to its customers and clients.

Whenever Rare Software gathers sensitive data like credit card numbers and billing details, it undergoes encryption and is shielded by industry-standard encryption technology. Rare Software has implemented suitable physical, electronic, and managerial measures to prevent unauthorized access, maintain data accuracy, and ensure proper utilization of the information collected within our applications. Our offices restrict access to all user information, not just the aforementioned sensitive details.

Rare Software, with consideration for the privacy of personal information obtained from minors/children (individuals under the age of 18), will not knowingly receive/collect personal information through company portals and websites. If Rare Software becomes aware of any personal information received from a minor on company portals and websites, it will promptly delete such information.

If a customer or client's personally identifiable information undergoes changes (such as zip code, phone number, email, or postal address), or if a client ceases to use the service, Rare Software will rectify, update, or remove users’ personally identifiable information accordingly.

Rare Software commits to informing its clients of any changes to its privacy policy. All such modifications are disclosed in this privacy statement, which is published on our website and other appropriate platforms to ensure that our users, customers, and clients are always informed about the information we collect, how we use it, and under what circumstances, if any, we disclose it.

Should Rare Software intend to use users’ personally identifiable information (PII) or non-public information (NPI) differently from what was stated at the time of collection, we will notify users by posting a notice of change on our website for a period of 30 days.

In the event that any provision of this privacy policy is deemed unenforceable, the remaining provisions will remain unaffected, and the unenforceable provision(s) will be substituted with enforceable provision(s) that best align with the original intent.